Invoicing of goods or services to the Service Office

We are in the process of making changes to our systems, and during the period from 2019 to 2023 will be gradually transitioning to using SAP to manage invoices from our suppliers. The transition itself will be made by product category, so, as a supplier, you may well experience that you are invoicing in both the new and old system. The first suppliers have fully or partly converted to SAP and have been informed of this – so, as a supplier, you should not do anything until you receive information on this from Coop – you can read everything about invoice requirements in relation to SAP here. Until then, you should follow the guidelines below.

If you are connected to EDI, including OIO, you should send your invoice electronically.

Invoices via PDF should be sent by e-mail to

You are welcome to send multiple invoices by e-mail, but if you do, you must make one PDF per invoice. Multiple invoices must thus not be combined in one PDF, and invoices must not be handwritten or contain handwritten additions or corrections. It is important that you send invoices as attached PDFs, since our systems cannot read invoices that must be accessed via a link.

In order to ensure rapid processing of your invoice, YOU MUST ALWAYS state the e-mail address of the orderer, so we can ensure rapid processing – specify the e-mail address in the field: ”Your reference” or ”Attn.”. For Internal Orders, specify the IO number in the field: ”Your reference” or ”Attn.”.

You can see a full list of requirements for invoices here.