Invoicing of goods in product line

We are in the process of making changes to our systems, and during the period from 2019 to 2023 will be gradually transitioning to using SAP to manage invoices from our suppliers. The transition itself will be made by product category, so, as a supplier, you may well experience that you are invoicing in both the new and old system. The first suppliers have fully or partly converted to SAP and have been informed of this – so, as a supplier, you should not do anything until you receive information on this from Coop – you can read everything about invoice requirements in relation to SAP here. Until then, you should follow the guidelines below.

In order to ensure correct handling of your invoice, it is important that you send it to the correct e-mail address:

  • Send invoices concerning Fruit, Vegetables & Flowers via PDF by e-mail to
  • Send invoices concerning delivery from abroad inside the EU via PDF by e-mail to
  • Send invoices concerning delivery from abroad outside the EU via PDF by e-mail to
  • Send invoices for delivery directly to warehouses in general via PDF by e-mail to

The following must be included in the voucher:

  • Supplier number
  • Order number
  • Delivery party
  • Coop's Dessin number

If an error is found in the information on the voucher, for example price difference between the agreed price and the invoiced price, then the original voucher should be adjusted, and a new correct voucher submitted. Credit note no. and debit note no. must deviate from the original voucher no. The adjustment and the new correct voucher should be sent to the same e-mail address that the original voucher was submitted to.

Note: Vouchers should be e-mailed in PDF format, and must only contain one voucher per PDF file. Each e-mail may only contain one PDF file

You can see a full list of requirements for invoices here.